Assessor Resource

ICTSAS210
Update and maintain hardware, software and documentation inventories

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to update, store and record details of hardware, software and technical documentation within an inventory management software program.

It applies to frontline technical support personnel who work under supervision to maintain hardware, software and documentation in a small to large office environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

update and maintain at least one of each hardware and software inventories according to identified storage and retrieval policy and organisational procedures

update and maintain at least two documentation inventories according to identified storage and retrieval policy and organisational procedures, including:

user documentation

technical manuals

create a profile and description for hardware inventories.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational procedures including:

hardware, software and documentation inventory access

hardware, software and documentation inventory updates

software licenses and software upgrades

hardware, software and documentation inventory maintenance

maintenance documentation and recording

escalation procedures

technical documentation processes

software licensing requirements

inventory principles and procedures.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

hardware, equipment and materials

industry and inventory management software packages

organisational documentation

enterprise intranet

required person for escalation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

update and maintain at least one of each hardware and software inventories according to identified storage and retrieval policy and organisational procedures

update and maintain at least two documentation inventories according to identified storage and retrieval policy and organisational procedures, including:

user documentation

technical manuals

create a profile and description for hardware inventories.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational procedures including:

hardware, software and documentation inventory access

hardware, software and documentation inventory updates

software licenses and software upgrades

hardware, software and documentation inventory maintenance

maintenance documentation and recording

escalation procedures

technical documentation processes

software licensing requirements

inventory principles and procedures.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

hardware, equipment and materials

industry and inventory management software packages

organisational documentation

enterprise intranet

required person for escalation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access hardware, software and documentation inventories according to organisational procedures 
Update hardware, software and documentation inventories according to organisational procedures 
Update software licenses and upgrade software according to organisational procedures 
Record and organise documentation storage 
Examine and perform maintenance on hardware, software and documentation inventories according to organisational procedures 
Document maintenance procedures performed according to organisational procedures 
Store technical documentation according to organisational policies and procedures 
Access and disseminate technical documentation as required 
Record maintenance activities according to organisational procedures 
Store hardware, software and equipment that is not in use, according to technical manuals 
Escalate maintenance problems to required personnel according to organisational procedures 
Report completion of maintenance activities to required personnel 

Forms

Assessment Cover Sheet

ICTSAS210 - Update and maintain hardware, software and documentation inventories
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS210 - Update and maintain hardware, software and documentation inventories

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: